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1. Can I place an order? Will you still be able to send my items?

Yes, Chewigem continues to serve our customers. Never has it been more important than now. If the Postal Service is still operational, so are we. The postal service is seen as an essential service, allowing us to deliver for you. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

2. Are delivery times affected?

Our teams are working hard to ensure we can continue to deliver. Orders continue to be processed Monday to Friday with the aim of same day dispatch for anyone who orders before noon still in place. However once they leave us we are reliant on the postal service which may be under more strain than usual. You will receive dispatch notifications as normal, so you know your order has left us but would ask for your patience while our delivery companies do there best to get the countries post delivered.

3. Is it possible to return items?

Yes, you can continue to return items. Just send to the return address included in your order with a note of your order number and we will process any refund due in line with our terms and conditions on receipt. All returns/refunds must comply with those policies.

4. Is it safe to receive orders?

We have reduced our warehouse staff to just one employee, so there is only ever one person handling items. Our products should not have been exposed to the virus at all and were all produced many months before this pandemic occurred. Therefore the likelihood contaminating our goods is low if not impossible and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the CDC.gov and the World Health Organization.

5. What else are you doing to protect us?

Our warehouse staff wear latex free gloves when handling all orders. Additionally, we maintain regular hand washing habits and regularly sanitize the work area.

6. Anything else I should know?

Don’t forgot the very nature of Chewigems means they can be regularly sanitized and washed, we always recommend that anyway and always before first use. Not sure how to do that? Check out this video

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