Frequently Asked Questions

Please Note: CHEWIGEM® jewellery is NOT suitable for children under 36 months , due to long cord, strangulation risk.

How long will the product last?

This is difficult to answer, as it will depend on the usage and individual user. If the user is a mild- moderate chewer, you may average 4-12 weeks from it. Other users report having their Chewigems for 8-9 months.

Usage of the product depends on several things….Whether you chew all day? A few hours a day? Only at anxious events? Those with a chewing need often have extremely powerful jaws.

The jewelry is long lasting, but it will tear, break and dent in time. All products are made of the same silicone, but each design seems to vary in its likelihood to become damaged. This can be affected by the finish and shape. It will depend on the aggression and style of the chewer. Some chewers even choose to have 2 chews, one softer more sensory and springy pendant for when they are calm, and a second tougher pendant for times of great anxiety and stress where chewing increases.

Once damaged, the necklace should be discarded and replaced. The breakaway clasp and cord are NOT for chewing and are purely to hold the necklace in place. If you think the user will chew the clasp then this product is not suitable and you may be better with a bracelet. We strongly recommend not to pull on the cord HARD while the pendant is being chewed, as this puts force on the stringing hole which is the weakest point of the necklace and could cause it to break.

Breakaway clasp

Our bespoke breakaway clasps provide additional comfort and safety and are set to break apart at approximately 2.3 KG’s of pressure (5 lbs).

How long will my order take to arrive?

Items in stock and ordered before Noon CST will be dispatched the same day Monday- Friday. Then it’s in the hands of whichever postal option you chose!

Is it safe?

Yes. The silicone we use meets the same standards as any chewable product on the market, as it is non-toxic. However, our products are intended for chewing and will eventually show signs of wear. Items should be used with adult supervision.

Where are they made?

All our pieces are designed in Scotland and manufactured in China.

Do we own our own factory? What are your Ethical and Quality Controls?

Like a lot of retailers (from Apple to Primark) we source our products from countries overseas and as such we do not own the companies or factories that make our products.

However we do have a strong sense of responsibility to the workers in those factories, our directors and of course our customers.

We have a strict code of conduct which has been agreed between us and the factory. We have an agreement which is based on the ETI (Ethical Trading initiative) base code and so is compliant with the ILO (International Labour Organisation). This covers things like safe and hygienic working conditions, a living wage, fair treatment, no child labour, working hours, discrimination etc.

On top of that we have a very strict quality control agreement with the factory ensuring our high standards are met.

Both of the above can give you total peace of mind you are buying a good quality product from an ethical organisation, who ensures we keep tight control over quality and ethics at all times.

How Green are you?

We do our best to be as Green as can be. All the plastics in our packaging are made of recycled plastics and Silicone itself is a naturally occurring organic compound .

Even in our offices we try to be paperless when we can and use cloud based systems. Our products are also produced in a factory which is environmentally and socially responsible.

Our commitment to safety

We know when it comes to children, safety is so very important. As such we have secured the CE mark against the required Toy standards for the bracelets. This is probably a bit extreme, as they are not toys but this seemed the most robust test. We have also carried out toxicity and bite tests on our products.
We only use silicone, which is approved and suitable for baby teethers. It is a food safe, medical grade silicone and is free from all the harmful chemical properties that meet this standard.

Please feel free to contact us with any further questions you may have.

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